Warranty extensions
Full-Maintenance Services
Work harder. Go further. Tailored support for your Toughbook devices.
By choosing a Panasonic Toughbook, you are of course choosing a ruggedised solution. With Panasonic's additional support plans, you can be even more certain of a device without interruptions.
Every Toughbook is supported as standard by Panasonic's ProTect service, but the special maintenance programme offers extra reassurance. Choose ProTect PLUS when purchasing your device and you can be sure that your hardware and software always perform optimally.
Tailored support
ProTect - 3 years (Standard)
- Repair of manufacturing defects and functional faults
- Packaging and logistics services
- 48-hour repair turnaround
- Device re-imaging
- Software, firmware and driver updates
- Repair by specialist Toughbook technicians
- Access to the TOUGHBOOK ServiceCloud self-service portal
ProTect PLUS - 3, 4 or 5 years
Everything included in ProTect, plus:
- Proactive battery replacement for the first three years
- Monthly service report over the full lifetime of the devices
- One working day of on-demand consultancy per year
- Full access to the TOUGHBOOK ServiceCloud Advanced Knowledge Base
- Remote technical support – get the help you need, wherever you are
- Full health status report for all returned devices
- Minor cosmetic repairs and restoration of IE integrity
ProTect PLUS Premium - 3, 4 or 5 years (Infinity)
Everything included in ProTect PLUS, plus:
- Infinity Maintenance Service
- Remote Device Management
- Self-maintenance: Training & Access to Spare Parts
- Return without SSD
- Worldwide Service
- Device Management
- Software Maintenance
- Fast Replacement
- Alternative Packaging