Delivery terms
Images on Toughbookparts.nl
We try to make the images on Toughbookparts match the actual product that you receive from us after ordering as closely as possible. If you are unsure whether you are ordering the right product, please check the product number. We use Panasonic's product codes, so that you can easily find the right product. You are also welcome to contact our customer service without obligation.
Shipping of your order
All our orders are delivered by PostNL, DHL or DPD.
Shipping costs
Our shipping, administration and handling costs are € 14.00 for delivery addresses in the Netherlands, Belgium and Germany and € 16.50 in France and Luxembourg, per order. This is a fixed amount regardless of the number of items or the number of shipments per order.
Delivery times
For Panasonic products, delivery times can be up to 12 weeks after ordering. This is often the case with less popular products and with products that are no longer in stock. Would you like to check stock before placing your order? Please contact us by telephone or e-mail.
Items that are available immediately from our stock and are ordered before 12:00 will generally reach you at your office within one working day in the Netherlands, Belgium and Luxembourg.
Delivery of multiple items
If you order several items at once, we will do our best, where possible, to have everything delivered to you in one go. The delivery time of your entire order will then be the same as that of the item with the longest delivery time.
Delay during shipping
In your account you can see whether your order has been shipped or is still being processed. If your order has the status ‘shipped’ in your account but you have not yet received it, it is best to wait a few more working days. In exceptional cases DHL or PostNL takes several days instead of 24 hours to deliver an order. Have you still not received your order 3 working days after it was shipped? Then please contact our customer service. To help you as quickly as possible, please state your order number in your e-mail or have it to hand when you call us.
An order has been cancelled (in part)
An item or an order may be cancelled for various reasons.
- You cancelled the order yourself;
- The item is not available after all;
- There are problems with your payment.
If you have already paid, we will refund the amount to your account as soon as possible. Place a new order to still receive the item concerned, or please contact us.