Privacy Policy

1. Introduction

[Toughbookparts.nl] (hereinafter referred to as "we", "us" or the "data controller") respects your privacy and is committed to protecting your personal data. In this privacy statement we inform you about how we collect, use, store and protect your personal data when you use our website [https://www.toughbookparts.nl] and our services.

We comply with the requirements of the General Data Protection Regulation (GDPR).

2. Data controller details

Name: Dragon Media Group
Website: https://www.dmg.nu
Address: Klokhoek 12, 3833 GX Leusden
Chamber of Commerce (KvK) number: 65489837 Gooi en Eemland
E-mail address: info@toughbookparts.nl

3. Personal data we process

We process your personal data because you use our services and/or because you provide it to us yourself. Depending on the service you use, we may process the following data:

When placing an order:
- First and last name, company name (if applicable)
- Address details (street, house number, postcode, town/city)
- Telephone number
- E-mail address
- Payment details (e.g. bank account number for refunds, but not your full credit card details, which are processed by a Payment Service Provider)
When creating an account:
- The above data and a password (encrypted)
When you contact us or ask questions:
- Name, e-mail address and the content of your communication
Website use (automatic):
- IP address, data about your activities on our website, internet browser and device type. (Via cookies/tracking, see section 6.)

4. Purpose and legal basis of the data processing

We process your personal data solely on the basis of the following legal grounds and for the following purposes:

Purpose of the processing

Handling your order and payment Performance of the contract Delivering the ordered goods Performance of the contract Sending invoices and order confirmations Performance of the contract and legal obligation Communication about your order and questions Performance of the contract and legitimate interest Sending newsletters Consent (opt-in) Complying with legal obligations (e.g. tax records) Legal obligation Website analysis to improve the website Legitimate interest or consent (via cookies)

We do not sell your data to third parties. We only share your personal data with third parties if this is necessary to perform the contract or to comply with a legal obligation.

Processors: These are parties that process your data on our behalf and on our instructions. We have concluded a data processing agreement with them.
- Payment providers: Mollie, PayPal for the processing of payments.
- Shipping companies/carriers: PostNL, DHL, DPD to deliver your order.
- Hosting provider: Dragon Media Group for the storage of the website and the data.
- Accounting software: Prestashop / Wefact for invoicing and administration.
Other third parties: Government bodies (such as the Dutch Tax Administration) where legally required.

6. Cookies and similar technologies

Toughbookparts.nl uses functional and analytical cookies and, with your consent, tracking/marketing cookies.

Functional cookies: Necessary for the operation of the web shop (e.g. shopping basket).
Analytical cookies: For measuring website visits (such as Google Analytics).
Tracking/marketing cookies: For example for showing relevant advertisements.

You can change your cookie preferences at any time via the cookie banner.

7. Retention period

As regards web shop data, we retain your personal data so that we can help you as well as possible and tailor any sales advice to your questions.

8. Your rights

You have the following rights with regard to your personal data:

Right of access: You may inspect the data we process about you.
Right to rectification: You may have your data corrected.
Right to erasure: You may ask for your data to be deleted ("right to be forgotten"), unless we need it for legal obligations.
Right to restriction: You may ask us to restrict the processing of your data.
Right to data portability: You may ask for the data we hold about you to be transferred to you or to another organisation in a commonly used electronic format.
Right to object: You may object to the processing of your data (for example for direct marketing).
Withdrawal of consent: If the processing is based on your consent, you may withdraw it at any time.

9. Security of your data

[Toughbookparts.nl] takes the protection of your data seriously and takes appropriate technical and organisational measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration.

These include:

Securing the website with an SSL certificate (HTTPS).
Use of strong, encrypted passwords.
Regular software updates
Various firewalls
Login protection by anti-robot software

10. Lodging a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, AP)

If you have a complaint about the processing of your personal data, we ask you to contact us directly about it. You always have the right to lodge a complaint with the national supervisory authority, the Autoriteit Persoonsgegevens (AP).

11. Changes to the privacy statement

We reserve the right to amend this privacy statement. Changes will be published on our website.